Frequently asked questions
**Can I cancel whenever I want?** Yes, with no minimum commitment. You cancel and it stops billing from the next cycle.
About billing
Can I cancel whenever I want? Yes, with no minimum commitment. You cancel and it stops billing from the next cycle.
Is there an annual discount? Yes. Annual billing is paid upfront and equals 10 months: you pay for the full year and save two months compared to monthly billing.
About privacy and security
Does Trama read my customers' conversations? Only conversations that go through the Trama agent (the dedicated number). If you connect your sales reps' WhatsApp numbers (tracking), Trama uses those conversations only to update opportunity status and generate follow-ups. We don't share data with third parties.
Where is the data stored? On secure servers with encryption. Each business's data is isolated and doesn't mix with other businesses' data.
Can I delete my data? Yes, at any time. If you cancel your subscription and request data deletion, we delete everything within 30 days.